DigitalServer SupportWe help with whatever you need
How do I request a security audit?+
Write to us from this form or to admin@softgat.net with the URL or system to review, the scope (for example, web applications only) and confirmation that you are authorised to run the tests. We confirm scope in writing before starting.
How long does a diagnostic take?+
It depends on the size of the system and the access available. Once we review the scope we give you a specific date in writing; we do not publish generic timelines because they would not hold in every case.
Do you use your own AI models or the client’s?+
It depends: we can use the model provider you already work with (with contract and data retention reviewed), models running on your own infrastructure, or a combination. The choice follows data requirements, cost and output quality.
How is custom development priced?+
By scope: features, integrations, constraints and acceptance criteria. We agree the scope in writing first and the price afterwards. We do not quote figures without context.
What does post-delivery support include?+
Documentation of decisions, handover to your team and a defect-fix period agreed in writing. Ongoing maintenance is contracted separately; we do not include 24/7 availability unless explicitly agreed.